Delivery & Shipping Information

Everything you need to know about receiving your Calmmind order

Free UK Delivery

Free standard delivery on all orders across England, Scotland, Wales, and Northern Ireland.

Fast Processing

Orders placed before 2pm Monday-Friday are dispatched the same day.

Secure Packaging

Discreet, recyclable packaging that protects your supplements during transit.

Delivery Timeframes

Expected delivery times across the UK

Standard Delivery (Free)

England & Wales 1-2 business days
Scotland 2-3 business days
Northern Ireland 2-3 business days
Highlands & Islands 3-5 business days

Express Delivery (£4.99)

Next Working Day Available
Order by 1pm Mon-Thu
Tracking included ✓

*Subject to courier availability

Order Processing

Processing Timeline

  • 1

    Order Confirmation

    Immediate email confirmation with order details

  • 2

    Processing

    Order prepared and packaged (same day if ordered before 2pm)

  • 3

    Dispatch

    Tracking email sent with Royal Mail reference

  • 4

    Delivery

    Safe delivery to your specified address

📦 What to Expect

  • Discreet packaging with no product names visible
  • Recyclable materials and eco-friendly packaging
  • Temperature-controlled shipping for product integrity
  • Fits through standard letterboxes when possible

Returns & Refunds

Your satisfaction is our priority

30-Day Money-Back Guarantee

Not satisfied with Calmmind? We offer a full refund within 30 days of your first purchase, no questions asked.

What's Covered:

  • Full purchase price refunded
  • Keep any products you've received
  • No return shipping required
  • Refund processed within 3-5 business days

How to Request a Refund

Contact Methods:

📧 Email: [email protected]

📧 Email: [email protected]

💬 Live Chat: Available on our website Mon-Fri 9am-5pm

Information Needed:

  • Your name and order number
  • Reason for return (optional but helpful)
  • Preferred refund method

Delivery Issues

Package Not Arrived?

If your package hasn't arrived within the expected timeframe:

  • Check with neighbours and safe places
  • Contact us after 5 business days
  • We'll trace with Royal Mail
  • Replacement sent if lost

Damaged Package?

Received a damaged package? We'll make it right:

  • Take photos of the damage
  • Contact us immediately
  • Keep the damaged items
  • Replacement sent within 24 hours

Wrong Address?

Need to change your delivery address?

  • Contact us before dispatch
  • Address changes after dispatch may incur fees
  • We'll do our best to help
  • Update your account for future orders

International Shipping

Currently UK Only

We currently only ship within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We're working hard to expand our shipping to other countries soon.

Interested in International Delivery?

Join our waiting list to be notified when we start shipping to your country.

Join Waiting List

We're actively working on expanding to Europe, North America, and Australia in 2024.

Questions About Your Delivery?

Our customer service team is here to help with any delivery questions

Contact Support Team